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Industrial Quality Systems Consultancy Services
Document Review
This is a desk study which reviews the system documentation in two parts, first to check if the policy manual is addressing the respective ISO standard and second to check if the procedures and processes address all the requirements of the policy and if they are comprehensive to ensure that they will be implemented consistency every time and lastly reviews the records to determine if they are adequate to capture all the information necessary to demonstrate that the policies and procedures have been implemented correctly. A comprehensive report of the findings is generated including recommendations for improvement.
Handholding Approach to Management System Development
This approach involves us hand-holding the company throughout the process to certification. We assist with the clearance of nonconformities, preparation for and holding of the Management Review Meeting, review relevant records such as the risk register, customer complaints and feedback analysis reports, etc. We also assist with the clearance of the certification body’s document review findings and then with the clearance of the nonconformities following the stage 1 and stage 2 audit assessments.
External Auditing
An external audit is an effective tool for determining the level of implementation of the management system as well as providing valuable experience for staff in preparation for the certification stage 1 and stage 2 audits During the audit, non-conformities are raised for any areas that are not meeting the requirements and observations are raised where improvements could be made Following the completion of the actions to address the non-conformities, the objective evidence is sent to the consultants in order to clear them.
Industrial Quality Systems Consultancy Services
Maintenance of the Management System up to the end of the first 3-year cycle
This includes mock audit before each annual assessment for the first 3-year cycle and assistance through meetings (physical or virtual) to address any problems that the organisation may be facing.
Quality Systems Auditor Competence Assessment
Organisations often find a challenge in deeming Quality Systems Internal Auditors competent because they do not have a competent Auditor to start with who will be responsible for deeming other internal Auditors. CQS can assist by assessing the first 1-2 Internal Auditors for auditor competence and these can then assess and deem other Internal Auditors.
Customer Satisfaction Survey
A proposal is prepared basing on the organisational context which outlines the scope, methodology and approach for administering a comprehensive customer satisfaction survey. The proposed survey will seek to evaluate customer perceptions and experiences on various operations, activities, performance and other aspects of the organisation. An appropriate Survey Instrument will be selected to conduct the research and produce a comprehensive customer satisfaction report covering detailed findings and recommendations. A PowerPoint presentation will be prepared and presented summarizing the survey findings and recommendations to foster stakeholder engagement and enable effective decision-making by the organisation.
Industrial Quality Systems Consultancy Services
Strategic Planning
Can preside over strategic planning and give presentation on employee engagement, ownership and motivation. Promote use of “people management” and “actively caring” approaches by management and supervisors in handling boss-subordinate relationships at work
